Refund policy
At Rawayat, we are committed to providing high-quality products and an excellent shopping experience. Please read our Return & Replacement Policy carefully before placing an order.
1. Replacement Eligibility
We offer a replacement only if the product you receive is:
- Incorrect item
- Damaged during delivery
- Defective or faulty
- Missing essential parts or accessories
To be eligible for a replacement, the issue must be reported within 7 days of the delivery date.
2. How to Request a Replacement
To request a replacement, please contact our customer support and provide:
- Your Order Number
- Clear photos or a short video showing the issue
- A brief description of the problem
Our support team will review your request and guide you through the replacement process.
3. Replacement Conditions
To qualify for a replacement:
- The product must be in its original condition.
- The original packaging and all accessories must be included.
- The issue must be reported within 7 days of the delivery date.
Once your request is approved, we will process and arrange your replacement as soon as possible.
4. Claims After 7 Days
Replacement requests submitted more than 7 days after the delivery date will not be accepted.
We recommend inspecting your order immediately upon delivery and contacting us within the eligible period if you notice any issue.
5. Change of Mind
At Rawayat, we do not accept returns or replacements for change of mind.
A replacement or return will not be provided if:
- You no longer want the product.
- You ordered the wrong size, color, or variant.
- You placed the wrong order by mistake.
- You changed your preference after receiving the product.
- The product matches the description and is not damaged, defective, or incorrect.
We encourage all customers to carefully review the product description, size, color, specifications, and order details before completing their purchase.
6. Non-Eligible Replacement Requests
Replacement requests will not be accepted for:
- Products that have been used, washed, altered, or damaged after delivery.
- Damage caused by misuse, negligence, accidents, or improper handling.
- Products returned without their original packaging or missing accessories.
- Claims submitted after 7 days from the delivery date.
- Requests that do not meet the eligibility requirements outlined in this policy.
7. Refund Policy
Rawayat does not offer refunds.
If you receive a damaged, defective, or incorrect product, we will review your request and, if eligible, provide a replacement in accordance with this policy.
8. Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us.
Email: info@rawayat.store